Remote Support Contacts

Remote Support Contacts

Please select an Ostendo Partner to assist you in your business using remote access tools. We have categorised these Consultants into continents for ease of use. Remote support is not constrained by geographical location. You may find access to their customer support centres restricted by differences in time zones

Africa
Asia
Australasia
Europe
North America
South America

Africa


R & R Solutions cc


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
PO Box 542, Modderfontein
Johannesburg 1645
South Africa

Phone: +27 11 640 5913
Mobile: +27 824 138 062

Email: claudia@rrsol.co.za
Website: www.rrsol.co.za
Contact: Claudia Ruis

Client Count: 100 - 250
Users Count: 250 - 500

R and R Solutions cc (R & R) are located in Modderfontein, Gauteng, South Africa. R & R excel in providing business and software solutions for companies in manufacturing, project, service and jobbing industries. R & R provide remote support for the implementation and training of the Ostendo software as well as report writing, script development and process reviews. We remotely support customers in South Africa in regions such as Cape Town, Rustenburg and Pretoria. R & R remotely support customer sites in Namibia such as Tsumeb and Ondangwa.

Asia


E Link Business Solutions Sdn Bhd


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
B-5-10, Level 5, Block B (Vox), Southgate Commercial Centre
No. 2, Jalan Dua, Off Jalan Chan Sow Lin
Kuala Lumpur 55200
Malaysia

Phone: +60 3 9223 3188
Fax: +60 3 9223 9188
Mobile: +60 12 379 6199

Email: nkf@elink2u.com.my
Email: info@elink2u.com.my;
Website: www.elink2u.com.my
Contact: Mr Ng Kit Fu (General Manager)

Client Count:†10 - 25
Users Count:†100 - 250

E Link is established since 1999 and we have many clients in Malaysia, Singapore, Thailand and other countries in Asia. We are presently expanding into other parts of Asia to share our knowledge and expertise with the greater Asian business community. At E Link we want to be your IT business partner to help you build a comprehensive and powerful information system to truly optimize your ROI with Ostendo operations system to achieve higher efficiency between departments, divisions and branches. Our strength lies in our 2-way communication method to understand and diagnose your current business constraints and to propose customised solutions based on your short and long term business needs. Our consultants are also well-equipped to provide you remote support that works to help resolve your problems with ease, and most importantly, help reduce travels costs by connecting from anywhere.

Australasia


Epitome Software Pty Ltd


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
PO Box 55†
Mitchell Park SA 5043
South Australia

Phone: +61 8 8238 0400
Fax: +61 8 8177 2018
Mobile Miles: +61 412 734 284
Mobile Kelly: +61 488 557 540

Email: miles@epitome.com.au
Email: kelly@epitome.com.au
Website: www.epitome.com.au
Contact: Miles Nicholl and Kelly Thredgold

Client Count: 100 - 250
Users Count: 500 - 1000

Epitome Software is a national and international reseller of Ostendo and Australia’s only Ostendo Centre of Excellence. Our unique range of helps makes Ostendo easy to learn and simpler to deploy. We focus on ease of training and use and the supply of functionality that streamlines business processes and reduces cost and waste. We develop and supply vertical market solutions for a large range of businesses and have a dedicated sales force, dedicated consultants, developers and support desk.

Hamagi Business Solutions


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
PO Box 715
Hurstbridge VIC 3099
Australia

Phone: +61 3 9718 1287
Fax: +61 3 9718 1287
Mobile: +61 409 182 877

Email: chris@hamagi.com
Website: www.hamagi.com
Contact: Mr Chris Hales

Client Count: 25 - 50
Users Count: 100 - 250

Hamagi Business Solutions is an experienced Ostendo team who can remotely install your Ostendo software or provide remote online support as required. Our practical commercial focus and personal service delivers our clients the business outcome they require. We focus on and have extensive experience in the wholesale, fabrication, distribution and manufacturing industries but also have installed Ostendo in the retail and service sectors.

Scan Smart Australia Pty Ltd


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors

Other Services:

  • Scripting
Unit 14, 31 Dwyer Street, Gosford NSW 2250
PO Box 9185, Wyoming NSW 2250
Australia

Phone: +61 2 4322 1106
Fax: +61 2 4322 1106
Mobile: +61 412 291 653

Email: bob.mudge@scansmartaustralia.com
Website: www.scansmartaustralia.com
Contacts: Bob Mudge

Client Count: 25 - 50
Users Count: 250 - 500

Scan Smart Australia Pty Ltd specialises in supplying Ostendo to the SME market providing consulting, implementation and a range of ongoing support services, both on-site and remotely. Scan Smartís clients are situated throughout Australia and cover a wide range of industries including engineering, distribution, service, manufacturing as well as companies which have a complex mix of business processes. Scan Smartís consultants experience provides the skills to not only be aware of the business processes required for implementing Ostendo but have the project management skills for a successful outcome. Scan Smart has developed a number of add on products for Ostendo including barcoding products, interfaces to CAD packages, a planning board and a PDA based service system.

Racon Services Pty Ltd


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors

Other Services:

  • Scripting
11 Iron Bark Close, Gloucester NSW 2422
Australia

Phone: +61 2 6558 2007
Fax: +61 2 6558 2007
Mobile: +61 412 003 247

Email: ray.vale@racon.com.au
Website: www.racon.com.au
Contacts: Ray Vale

Client Count: 25 - 50
Users Count: 250 - 500

Racon Services supports customers along Australiaís Eastern Seaboard specialising in Ostendo Implementation, Training and Remote Support.
Our focus is on small to medium manufacturers, distributors, fabricators and service providers.
We supply a range of Add-On Solutions for Ostendo and MYOB including the Alchemex Business Intelligence programme, Shop Floor Time and Attendance, Stock Barcode Scanning solutions.
Racon Services was founded in 1995 and has been involved with Development-X through working with Ezijobz and Ostendo since 2002.
Our consultants have over 35 years experience working with companies implementing ERP solutions.

Cutcher & Neale


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
The Bolton Building, 25 Bolton Street
PO Box 694, Newcastle NSW 2300
Australia

Phone: +61 2 4928 8500
Fax: +61 2 4926 1971
Mobile Michael: +61 403 584 553

Email: michael.graham@cutcher.com.au
Website: www.cutcher.com.au
Contact: Michael Graham

Client Count:†25 -†50
Users Count:†100 - 250

An Ostendo Partner since 2007, Cutcher and Neale have a wealth of experience across multiple verticals including Manufacturing, Engineering, Wholesale & Distribution, Mining and the Construction industry. Our team has experience providing Project Scoping including advice on ‘Best Practiceí, Consulting, Customisation, Training and on-going Support. Cutcher & Neale have the capability to implement, service and support our Ostendo clients in both capital cities and regional centres across Australia. Cutcher & Nealeís professional software team have the knowledge base to provide strategic software advice for your business by providing the highest level of service, backed by dedicated industry professionals.

ABC Business Solutions


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
ABC-Business_solutionsSuit 3, 20 Masthead Drive, Raby Bay
PO Box 1748
Cleveland DC QLD 4163
Australia

Phone: 1300 533 361†
Fax: +61 7 3822 3155
Mobile Carol: +61 411 781 956

Email: carol@abcbusiness.com.au
Email: info@abcbusiness.com.au
Website: www.abcbusiness.com.au
Contact: Carol Roberts

Client Count:†50 -†100
Users Count: 250 - 500

ABC Business Solutions project manages your customised Ostendo solution with Xero or MoneyWorks. We have a team that includes:-

  1. Qualified Accountants
  2. SQL Developers
  3. BAS Agents
  4. Experienced Trainers

With ABC Business Solutions you have Project Management that can include Business Development and CFO Services. Our team of Developers is run by a qualified Engineer.

ABC Business Solutions provides both skill and experience for a full ERP Solution, for small businesses or medium businesses requiring 30 plus users.

Our Ostendo solutions fulfil all the KPIs, Operational and Accounting requirements in the following industries;

  1. Manufacturing
  2. Trades and job costing
  3. Professional Service Industries such as Engineering and Architects, and
  4. Retail Shops

ABC Business Solutions can provide on-site training and support in NT, QLD, NSW and WA, and remote solutions via Terminal Server anywhere in Australia. ABC also supports clients in Papua New Guinea (PNG) and the Pacific Islands.

ABC Business Solutions has been installing Ostendo Solutions for 9 years. †From our beginnings in DOS Systems, and early Windows Systems, to 2014, there are 3000 businesses now running our solutions.

We provide FREE demonstrations via Web Meeting Software.

Gumboot Solutions


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
6 Watts Drive
Varsity Lakes, Robina Gold Coast QLD 4227
Australia

Phone: +61 1300 814 268
Fax: +61 7 5657 7027
Mobile: +61 414 814 268

Email: bsm@gumboot.com.au
Website: www.gumboot.com.au
Contact: Brian Meth

Client Count:†100 -†250
Users Count: 500 - 750

We specialise in Ostendo at Gumboot Solutions. Thatís all we do! We are based on the Gold Coast and were the pioneers in offering remote demos, installations, training and support for Ostendo via the internet. We have clients locally in South East QLD and remotely in WA, NSW, VIC, SA and TAS. Our remote clients range from a single user to ten users and are from the following industries:- distribution, job fabrication, manufacturing, service maintenance and equipment retailers.

Solution Management Limited


Industries Serviced:

  • Manufacturers
  • Service
  • Contractors
  • Distributors
  • Retailers

Other Services:

  • Scripting
9A Williamson Avenue, Belmont
PO Box 32377, Devonport
Auckland
New Zealand

Phone: +64 9 446 1204 NZ or 1800 764 058 Aus
Fax: +64 9 446 1205
Mobile: +64 29 446 1204

Email: kevinw@solutionm.co.nz
Website: www.solutionm.co.nz
Contact: Kevin Whitehead

Client Count:†50 -†100
Users Count:†250 - 500

Solution Management can help you set up Ostendo to increase team productivity, improve customer satisfaction, reduce costs and boost earnings. We are based in Auckland and have more than 20 years experience with manufacturing, jobbing, service and distribution organisations. Using a secure internet connection from our offices we can provide :
- A remote demonstration of Ostendo software for your business
- Remote installation on your server and client workstations
- Internet based user training and support
- Software upgrades
- Custom scripting and report writing.
We would welcome the opportunity to provide an online demonstration and show you how Ostendo can deliver your business with faster information, smarter decisions and better results.

Ostendo® adds advanced inventory, job costing, manufacturing, service and distribution to your accounting system.

Development-X Limited

Developers of Business Software since 2000 for...

  • Sales, Service and Preventive Maintenance
  • Engineering and Fabrication Job Shops
  • Wholesale Distributors and Retailers
  • Contractors, Trades and Projects
  • Manufacturers

For More Information

Australia
New Zealand
Malaysia
Singapore
South Africa
International

info@development-x.com

Phone

1800 151 251
0508 111 999
+60 3 9223 3188
+60 3 9223 3188
+27 11 608 3162
+64 9 525 3612