Preventive Service Maintenance
People just like you use Ostendo every day to supply products and service equipment at their clients premises.
Tiger Coffee has bean Growing with Ostendo Software
Case Study:- Cutcher & Neale BSSS Team
A successful business can often outgrow its accounting software. But rather than move to a full blown ERP system, Cutcher & Neale’s Business Software and Systems Solutions division (BSSS) has an excellent solution that is both cost-effective and user-friendly – Ostendo Operations Software. Ostendo provides our clients with the full operational functionality required to drive a growing business while still using the familiar environment of QuickBooks or MYOB to manage their accounts payable, banking, payroll and financial statement functions. The integration of the two platforms is seamless and the training required is minimal. Here’s how we helped one of our fast-growing clients, Tiger Coffee.
Based in Alexandria in Sydney, Tiger Coffee is the market leader in Australia for the supply and service of fully automatic coffee machines.
Prior to implementing Ostendo, we were using MYOB Premier as our Operational, Accounting and Payroll system and manually tracking service jobs through a paper-based job sheet process. With the business growing at more than 30% pa, year on year, we recognised the need for the business to have greater Inventory Control, Warranty Tracking with an integrated CRM system to manage a growing client base.
After analysing a range of ERP products we decided that Ostendo was the right solution for us. It’s cost effective, all the modules were included in the license cost and there was built in flexibility within the product, reducing the need for extensive customisation. Tiger Coffee has a strong commitment to brand development and client service. Along with the quality and reliability of our coffee machines, these are major factors in clients choosing our products.
Ostendo has assisted our servicing division by automating our equipment servicing plans, ensuring unprecedented product reliability and high levels of aftermarket service. A significant part of our business is on-site servicing and maintenance of our coffee machines. As a result our service vehicles carry inventory which needs to be tracked. Since implementing Ostendo we can now manage and report on inventory levels in our main warehouse and service vans thereby ensuring we have the necessary spare parts in stock at all times.
We chose to partner with Michael Graham and the Cutcher & Neale BSSS team for the implementation of Ostendo. Not only did we develop an instant rapport, but their knowledge and experience inspired confidence. The implementation and training was structured yet flexible and the post implementation support has been of the highest standard. We’re delighted with the results of the partnership.
Graham Chan, Financial Controller of Tiger Coffee
To find out more please contact our Ostendo Consulting Partner...
Cutcher & Neale - North Sydney Office
Suite 1, Level 2, Berry Square, 77 Berry Street
Phone: 1800 988 522
Contact: Michael Graham and Jeremy Wilcox